Cancellation & Replacement Policy
We print every order fresh — please read this before placing yours.
No Refunds — Replacement Only
Because each set is custom UV-printed to your design, we do not offer monetary refunds. If your order arrives damaged or defective, we will reprint and replace it at no cost — but you must raise the request within 48 hours of delivery.
Order Cancellations
- Orders cannot be cancelled once printing has started.
- Printing begins within 1–2 hours of order confirmation.
- If you need to cancel immediately after placing your order, WhatsApp us at +91 7411 980 129 — we will do our best to pause the print, but we cannot guarantee it.
When We Replace
We will reprint and send a free replacement if:
- The nails arrive visibly cracked, broken, or physically damaged.
- The UV print is smeared, faded, or significantly different from your design.
- You received the wrong design or wrong sizes.
We do not replace for:
- Change of mind or preference after printing.
- Damage caused during application or wear.
- Slight colour variation due to screen calibration differences.
48-Hour Replacement Window
Replacement requests must be raised within 48 hours of delivery. After this window, we are unable to process any replacement claims.
How to raise a request
WhatsApp us at +91 7411 980 129 with:
- Your order ID
- A clear photo of the damaged / incorrect nails
We will confirm and dispatch the replacement within 2 business days.
Questions?
Call or WhatsApp us at +91 7411 980 129. We speak Kannada, English & Hindi and are open 10 AM – 9 PM, every day.